We process orders Monday - Friday 9am-5pm EST, and aim to process and ship ready-made orders within 2-3 business days. Custom hat orders are subject to the shops current processing timelines. Please inquire before ordering a custom hat.
*Current custom order turnaround time is 4-6 weeks*
Customers will be provided an email update with tracking information as we are processing your order. Please take order processing timelines into consideration if you need your order by a specific date.
All hat sales are final, but if there are unforeseeable complications that arise from shipping or fitting issues please contact us.
IF A HAT IS ACCEPTED AS A RETURN/EXCHANGE (on a case by case basis) IT MUST BE RETURNED IN ITS ORIGINAL BOX ALONG WITH THE INVOICE/PACKING SLIP, no make up marks, free of odor, and pet hair. Once the hat is returned in satisfactory condition to Salt & Suede a refund/exchange will be issued.